Cancellation Policy

Synergy Pilates Nashville LLC

Class Cancellation Policy

Thank you for choosing Synergy Pilates Nashville LLC for your Pilates needs. We are committed to providing you with exceptional service and support. To ensure efficient operation and availability to all clients, we have established the following cancellation policy.

  1. Cancellation Notice:
  • Clients are required to provide a minimum of 10 hour notice for the cancellation or rescheduling of an appointed session.
  1. Late Cancellations:
  • Cancellations made with less than 10 hour notice will result in a $25 charge. For memberships and class packages, you will not lose a session. 
  1. No-Show Policy:
  • Failure to show up for a scheduled session without prior notice (no-show) will also result in a $45 charge and a loss of session for class packages and memberships. 
  1. Emergencies:
  • We understand that emergencies happen. In the case of an emergency, please contact Carly as soon as possible to discuss the situation. Leniency may be discussed in certain situations. 
  1. Trainer Cancellations:
  • If your trainer needs to cancel a session, you will be notified as soon as possible, and the session will be rescheduled without any penalty.
  1. Policy Agreement:
  • By signing up for personal training sessions, clients agree to abide by this cancellation policy.
  1. Policy Changes:
  • Synergy Pilates Nashville LLC reserves the right to modify this policy at any time. Clients will be notified of any changes.